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Syracuse, NY · 24/7 water damage line

Water damage restoration in Syracuse and Onondaga County

Storm water over the curb, sewage in a floor drain, a creek running high or a leak behind a wall. Call and a crew is sent as soon as one is free.

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  • Onondaga Creek and storm water
  • Basements and sewer backup
  • Phones answered 24/7

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Today in Syracuse

Local weather drives activity here: heat, humidity and rain change what shows up week to week.

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    Syracuse & Onondaga County

    Local water damage restoration you can reach by phone

    Syracuse Water Damage Restoration at a glance

    Syracuse Water Damage Restoration answers water damage calls at any hour for Syracuse and the towns of Onondaga County, and for Chittenango in Madison County. A crew removes standing water, dries the building to readings and records the work for the owner and the insurer.

    Onondaga Creek runs through Syracuse. The city says the channel has less capacity than before because of sediment, and it says intense short storms add to the flood risk. A local news guide to the city's flash-flood spots adds that storms can push water over the curbs, fill underpasses and back sewage into basements. Each of those routes is handled by the same crew and the same record.

    The job starts with a call. Tell the dispatcher where the water is, how deep it is and whether the power is still on in the wet room. A crew is sent as soon as one is free, and it reads the building before any equipment runs. Call (833) 490-5225 now.

    Services

    Water damage services in Syracuse

    Pick a service for symptoms, process and typical cost, or call and describe what you hear and see.

    Emergency Water Extraction

    Fast removal of standing water from homes in Syracuse and Onondaga County, any hour of the day.

    Sewer Backup Cleanup

    Safe removal and cleaning of sewage backup from floor drains and basements in Syracuse, 24 hours a day.

    Onondaga Creek Flood Damage

    Extraction, drying and documentation for homes and buildings hit by Onondaga Creek flood water in Syracuse.

    Ceiling and Drywall Removal

    Controlled cutting and removal of water-damaged ceilings and drywall, with the wet line recorded before the cavity is dried.

    Appliance Leak Damage

    Water removal and drying for leaks from washers, dishwashers, refrigerators and water heaters in Syracuse homes.

    Onondaga County Town Service

    Water removal and drying for the towns and villages of Onondaga County, which are separate municipalities from Syracuse.

    Hidden Leak Detection

    Moisture mapping and leak tracing for leaks inside walls, under floors and beneath slabs in Syracuse homes.

    Why homeowners call us

    Why Syracuse Water Damage Restoration

    Answered at any hour

    Phones are answered 24 hours a day, every day. A water call at night is taken and dispatched the same way as one in daylight.

    Readings, not guesses

    Moisture is measured at several points on the floor, the wall base and the framing, and the readings are logged for each visit.

    Sewage handled as sewage

    Sewage and street water are treated as contaminated. Protective equipment is worn, and porous material that has soaked up the water is removed.

    Local questions answered

    The file names the office that covers each address, whether that is the City of Syracuse, a town, a village or a Madison County office.

    Floodplain aware

    The City of Syracuse lists separate FEMA maps for the creeks and the lake. The panel for each address is recorded in the file.

    A written record

    Readings, photographs, the scope and the invoices are kept together, so an insurer, a lender or a buyer can see what was done.

    How it works

    From phone call to fixed, in four steps

    1. Call and describe the water

      Give the address, the source as far as you know it and whether the power is on in the wet room. Stay out of standing water.

    2. The crew removes the water

      Pumps and wet vacuums take out the standing water, and silt and debris are cleared before equipment is placed.

    3. Readings and drying

      Air movers and a dehumidifier are set by the readings, and the crew returns until every measured point reaches a dry level.

    4. The record goes to you

      You receive the log, the photographs, the scope and the invoice, in one file for your insurer or your buyer.

    Why does storm water reach Syracuse basements?

    Storm water reaches a Syracuse basement at its lowest opening, through a window well, a door, a bulkhead or a floor drain, often before any creek overflows. The city's own material names sediment and short intense storms as the causes of higher creek flood risk.

    A storm can fill the street and the yards before the drains can carry the water away. The water then finds the lowest opening in the house, and it can enter that opening without the creek ever rising over its bank.

    The city says its six-mile creek section inside the limits is engineered for combined sewage and storm flows, much of it lined with concrete. That is why the entry point and the drains matter as much as the creek level.

    • Window wells that fill faster than they drain
    • Doors and bulkheads at street level
    • Floor drains that back up when the line is full

    What does a crew do first when it arrives?

    The first thing a crew does is check safety: power to the wet room, the route in and the protective equipment needed for the water. Then it removes the standing water and takes the first readings, so the drying plan starts from a known point.

    The crew confirms the power is off at a dry panel before it enters a wet room. It then pumps or vacuums the water and clears the silt and debris that came in with it.

    The first readings are logged with their locations, and the owner keeps the log. The later visits add to it, so the progress of the drying is visible at every stage.

    What should you do about a FEMA flood map?

    Check the FEMA panel that covers your exact address, since two addresses on one street can sit on different panels. The City of Syracuse floodplain page lists the separate maps for Onondaga Creek, Harbor Brook, Ley Creek, Meadowbrook and Onondaga Lake.

    FEMA's 2016 maps expanded the Special Flood Hazard Area on Onondaga Creek in Syracuse by 175 acres and added hundreds of structures to the regulated floodplain. A property added in that change follows floodplain rules for any repair.

    Ask the office that issues floodplain permits for your address which rules apply. The crew records the panel and the question in your file.

    Can mold work be done without a licence in New York?

    No. New York Labor Law Article 32 requires state licences for mold assessors, mold remediators and mold abatement workers, and the Department of Labor administers them. Ask for the licence and check it before any mold work begins.

    Mold is handled after the water is removed and the materials are dry enough to assess. Drying comes first, because mold work cannot succeed while the materials are wet.

    Any mold work is recorded separately from the drying, with its own assessment, containment and clearance readings.

    Service areas

    Serving Syracuse and all of Onondaga County

    Liverpool

    ZIP 13088, 13089, 13090

    Minoa

    ZIP 13116

    Clay

    ZIP 13041

    Service area map: Syracuse ZIP 13202, Syracuse ZIP 13203, Syracuse ZIP 13204, Syracuse ZIP 13205, Syracuse ZIP 13206, Syracuse ZIP 13208, Syracuse ZIP 13209, Syracuse ZIP 13211, Liverpool, Camillus, East Syracuse, Jamesville, Nedrow, Warners, Fayetteville, Minoa, Clay, Cicero, Marcellus, Manlius, Baldwinsville, Marietta, La Fayette, Brewerton, ChittenangoSyracuse ZIP 13202Syracuse ZIP 13203Syracuse ZIP 13204Syracuse ZIP 13205Syracuse ZIP 13206Syracuse ZIP 13208Syracuse ZIP 13209Syracuse ZIP 13211LiverpoolCamillusEast SyracuseJamesvilleNedrowWarnersFayettevilleMinoaClayCiceroMarcellusManliusBaldwinsvilleMariettaLa FayetteBrewertonChittenangoSyracuse (base)N

    Syracuse, NY · 25 km service radiusCall (833) 490-5225

    Not on the list?

    We also cover many smaller communities across Onondaga County. Check your ZIP.

    Job stories

    Typical jobs around Onondaga County

    Typical job
    Illustration: Standing water in a basement after a storm drain backs up

    Standing water in a basement after a storm drain backs up

    What homeowners notice
    After a heavy storm the owner finds a few inches of water across the basement floor and a damp line on the lower wall. The lowest floor drain is gurgling and the washer's standpipe is wet.
    What we do
    The crew cuts power to the basement at a dry panel, pumps the standing water and clears the silt that came in with it. Meters are used on the floor, the wall base and the framing, and a dehumidifier and air movers are set by the readings.
    What to expect
    The readings fall over the visits until they reach a dry level, and the owner receives the log, the photographs of the water line and a note that the drain should be checked by a plumber.

    Most of a working day on site typical visit

    Typical job
    Illustration: A wall base that stays wet after the floor has dried

    A wall base that stays wet after the floor has dried

    What homeowners notice
    The floor of a finished basement looks dry a few days after a water event, but a musty smell persists and the lower drywall feels soft near the corner. The owner notices a faint stain at the base of the wall.
    What we do
    The crew reads the wall at several heights and finds the moisture stops above the base. A small section of drywall is cut back to the wet line, and the cavity and the bottom plate are dried with airflow until the readings reach a dry level.
    What to expect
    The owner receives the readings from each visit, the photograph of the cut line and the list of materials removed. The cavity is closed only after it reads dry.

    Two visits over a few days typical visit

    Typical job
    Illustration: A village cellar takes water over a window well

    A village cellar takes water over a window well

    What homeowners notice
    After a storm the owner in a village house finds water in the cellar and silt on the floor below a window well that filled during the rain. The water has run along the wall toward the stairs.
    What we do
    The crew removes the water and the silt, clears the window well's drain and reads the wall below the window. The entry is recorded, and the village office is named in the file for questions about the drain.
    What to expect
    The owner receives the log, the photographs of the window well and a written note of the entry point, which the owner can pass to the village office and the insurer.

    Several hours on the first visit typical visit

    See more job stories

    One call and it gets handled.

    A crew is dispatched as fast as one is available, and you approve the estimate before any work starts.

    Call (833) 490-5225Get a quote
    Guides

    Answers before you call

    What Moves a Water Damage Restoration Quote in Syracuse

    A water damage restoration quote in Syracuse is set by the depth of the water, the materials that must come out, the number of drying days, the wall openings the readings require and any permit or floodplain work.

    FAQ

    Frequently asked questions

    How fast will a crew come?

    A crew is sent as soon as one is free, at any hour. No arrival time is promised on the call, and the dispatcher gives the best information available at that moment.

    Do you give a price on the phone?

    No. The price depends on the readings and the condition of the building, so each job is quoted on site after the crew has read it, and before any work begins.

    Do you serve towns outside Syracuse?

    Yes. The service covers the City of Syracuse, the Onondaga County towns and villages listed on this site, and Chittenango in Madison County. Call to confirm your address.

    Will my insurance cover the water damage?

    The insurer decides under your policy. The crew provides the readings, photographs and scope so the claim has a record. Many standard policies exclude flood and backup unless an endorsement is held, so read the terms.

    Can I stay in the house during drying?

    It depends on the rooms affected and the equipment in use. The crew advises on which rooms should stay closed while the drying runs.

    Are you a licensed mold company?

    Mold work is done only by people who hold the New York state licence for the category of work. Ask for the licence number and check it with the Department of Labor before the work begins.

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